Privacy Policy — ABM Room

This Privacy Policy explains how ABM Room ("we", "us", "our") collects, uses, discloses, and protects personal data when you use our platform, websites, and related services (the "Services"). We are committed to handling your data responsibly and transparently.

1. Information We Collect

We collect the following categories of information:

Account information — name, work email, company, role, and billing details you provide at sign-up.
Customer Data — account, contact, and campaign data you upload or generate within the platform.
Usage data — log data, device and browser information, IP address, and interactions with the Services.
Cookies and similar technologies — used for authentication, preferences, and analytics.
Third-party data — information from integrations you connect, such as CRMs and email providers.

2. How We Use Information

To provide, operate, maintain, and improve the Services.
To generate account intelligence, recommendations, and AI-assisted content at your direction.
To process payments and manage your subscription.
To communicate with you about updates, security, and support.
To detect, prevent, and address fraud, abuse, and security incidents.
To comply with legal obligations.

3. Legal Bases for Processing

Where applicable law (such as the GDPR) requires it, we process personal data on the basis of contract performance, our legitimate interests in operating and improving the Services, your consent, and compliance with legal obligations.

4. AI Processing

Our Services use artificial intelligence to research accounts and generate draft communications. We do not sell your Customer Data, and we do not use your confidential Customer Data to train publicly shared models without your consent. AI outputs should be reviewed by a human before use.

5. How We Share Information

We do not sell personal data. We may share information with:

Service providers (subprocessors) who help us operate the Services under contractual data-protection obligations.
Integrations you choose to connect, at your direction.
Legal and safety recipients when required by law or to protect rights, safety, and security.
Business transfers in connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion subject to applicable legal requirements.

7. Data Security

We implement technical and organizational measures — including encryption in transit, access controls, and monitoring — designed to protect personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses for cross-border transfers.

9. Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, and the right to data portability. To exercise these rights, contact us using the details below. You may also withdraw consent where processing is based on consent.

10. Cookies

We use essential cookies for core functionality and optional cookies for analytics and preferences. You can manage cookie preferences through your browser settings; disabling some cookies may affect functionality.

11. Children's Privacy

The Services are intended for business use and are not directed to individuals under 18. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised version with an updated "Last updated" date and, where appropriate, provide notice.

13. Contact Us

For privacy questions or to exercise your rights, contact our privacy team at privacy@abmroom.com.